tk bate Privacy Policy
Your personal information matters greatly to us. This policy describes how tk bate collects, uses, and keeps your information secure.
1. Scope and Applicability of This Policy
This privacy policy applies to all services on the tk bate platform, including our website, mobile application, and customer support channels. When you use tk bate's services, you are considered to have agreed to the terms described in this policy.
In this policy, "user" or "you" refers to any person, registered or unregistered, on the tk bate platform. "We" or "tk bate" refers to the entity operating this platform. This policy should be read together with our Terms and Conditions, as both documents together define our relationship with users.
tk bate's services are for persons aged 21 or older only. We do not knowingly collect information from minors.
2. Information We Collect
We collect various types of information to provide proper service on the tk bate platform. This information falls into two main categories:
2.1 Personally Identifiable Information
For account registration and management, we collect the following information:
- Full name (as shown on national identity card)
- Date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification)
- Current address
- Financial transaction details: bKash, Nagad, Rocket, or bank account number (for payment processing only)
2.2 Non-Personal Information
To improve service quality, we also automatically collect the following information:
- IP address and device identifiers
- Browser type and operating system
- Site browsing activity and page visit logs
- Game play history and preference patterns
- Login and logout times
3. How We Collect Information
3.1 Direct Collection
When you create an account on tk bate, make a deposit or withdrawal, contact customer support, or take part in a bonus or promotion, we collect the necessary information directly from you.
3.2 Automatic Collection
Some information is collected automatically through our server logs, cookies, and analytics tools. This information is generally used in aggregate form and is not used on an individual basis to identify any specific person.
3.3 Collection from Third Parties
We may collect transaction confirmation information from payment gateways such as bKash, Nagad, or Rocket, and relevant documents from identity verification services. In such cases, the third party's own privacy policy also applies.
4. Purpose of Using Information
tk bate uses your information only for legitimate purposes. The main purposes are listed below:
- Account management: To handle registration, login, identity verification, and account security.
- Financial transaction processing: To complete deposits and withdrawals safely; to ensure a minimum ৳500 deposit and withdrawal.
- Customer support: To help resolve issues via live chat or email.
- Fraud prevention: To detect suspicious activity and maintain platform security.
- Service improvement: To analyse user experience and improve platform quality.
- Communication: To send important updates, promotions, and security notices.
- Responsible gaming: To monitor user gaming behaviour and enforce our responsible gaming policy.
5. Sharing Information with Third Parties
tk bate never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:
5.1 Service Provider Partners
Limited information is shared with partner organisations engaged for payment processing, identity verification, and technology services. These organisations operate under strict confidentiality agreements and may use the information only for the specific task assigned.
5.2 Legal Obligations
Information may be provided to legal authorities pursuant to a court order, a lawful request from a government agency, or a national security requirement. In such cases, we do not share any information beyond the minimum required by law.
5.3 Business Restructuring
In the event of a merger, acquisition, or business transfer, user information may be transferred. However, the new entity will be bound to follow this privacy policy.
tk bate does not sell or rent your personal information to any game developer, advertiser, or other commercial party.
6. Cookies and Tracking Technology
Cookies and similar technologies are used on the tk bate website. Cookies are small data files stored in your browser or on your device.
6.1 Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens, and the basic functioning of the platform. Without them, the service will not work properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, game category, and display settings, making the service easier to use.
6.3 Analytics Cookies
These cookies collect information to help us understand how users are using the platform. This information is analysed in aggregate form and used to improve service quality.
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some services.
7. Data Retention and Security
7.1 Retention Period
We retain information for as long as the account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are generally retained for an extended period.
7.2 Technical Security Measures
tk bate uses the following technical measures to keep your information secure:
- SSL encryption: All data transmission takes place over encrypted channels.
- Two-factor authentication (OTP-based): Additional protection for sensitive actions.
- Firewall and intrusion detection systems.
- Encryption of data stored on servers.
- Regular security audits and vulnerability testing.
7.3 Organisational Security
Only authorised staff may access user information, and only to the extent necessary. All staff receive privacy training and are bound by confidentiality agreements.
No method on the internet is 100% secure. We strive for the highest level of protection, but it is also your responsibility not to share your account password or OTP with anyone.
8. Your Rights
As a user of the tk bate platform, you have the following rights:
8.1 Right to Access Information
You may request to know what information we hold about you. We will provide a copy of that information within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. Some information can be edited directly by logging into your account; for more complex cases, contact the support team.
8.3 Right to Delete Information
After closing your account, you may request that certain information be deleted. However, some information may be retained for a specified period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may use the unsubscribe option in each communication or inform the support team. Important account notifications will not be stopped.
8.5 Right to Lodge a Complaint
If you feel we have not handled your information properly, you may contact us directly to raise a complaint. Our team will try to resolve the matter as quickly as possible. You will also find answers to common privacy questions in our FAQ section.
9. Privacy of Minors
All tk bate services are strictly for persons aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.
Age is verified at the time of registration. If a minor has created an account using false information and we become aware of it, that account will be closed immediately and the related information will be deleted.
If a parent or guardian believes their child has submitted information on our platform, please contact us immediately.
10. Changes to This Policy
This privacy policy may be updated over time due to changes in our services or legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.
For significant changes, we will send a notice to your registered mobile number or email. Continued use of the service after a change is considered acceptance of the updated policy.
We recommend that you review this page regularly to stay informed of any changes. To learn more about tk bate, visit our About Us page.
11. Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact tk bate's privacy team:
Privacy Contact
Our support team is available in Bengali and English, seven days a week, 24 hours a day.
We generally try to respond to all enquiries within a reasonable time. Serious privacy matters are given priority.